ServicesSoft Collections, Reactivation & RetentionRecover past due payments and re-engage inactive customers. Our approach prioritizes customer relationships and win-back strategies.

The process of recovering past due payments and reactivating inactive or lapsed customers. Some key points about Soft Collections & Reactivation BPO:

Involves contacting customers with past due payments to remind, encourage, and facilitate payment collection in a polite, customer-focused manner. The goal is to collect while preserving the customer relationship.

Reactivation involves contacting inactive or lapsed customers to win back their business. This may involve addressing the underlying reasons they left and offering incentives to return.