Key PeopleOur Key Key Team MembersTeam MembersExplore the core values that drive Vox Ventures, Passion, Innovation, Resolutions, and Efficiency. Discover our guiding principles for success.
Joe ShieldVP of Customer Development
With over 20 years in the contact center industry, Joe Shield's dynamic career path, from agent to senior leadership, showcases his exceptional skills in sales, support services, and innovative process development. His unique management style has been proven in the transition from brick-and-mortar to virtual contact centers worldwide.
Andrés PereaVP of Customer Innovation
Andrés Perea holds a Master's Degree in Innovation and boasts 8+ years of project management experience across Latin American countries, including Colombia, Ecuador, El Salvador, Mexico, and Guatemala. His focus on process automation and optimization aims to enhance the user and customer experience. He is responsible for Vox Ventures' Value Added Center.
Jossephine AlmeidaVP of Customer Experience
As the VP of Customer Experience, Jossephine Almeida is tasked with assessing, monitoring, and enhancing our operational performance. This role involves collaborative work with stakeholders, external support teams, and business units to achieve objectives and key results (OKRs). It also encompasses project management through KPIs integrated into SOPs and risk mitigation strategies.
Klever VallejoVP of IT
Klever Vallejo brings over 25 years of experience in Contact Center and BPO technology across Ecuador, Brazil, Colombia, and Panama. He has led the implementation of contact centers and continues to drive technological advancements in the industry.
