Explore the core values that drive Vox Ventures, Passion, Innovation, Resolutions, and Efficiency. Discover our guiding principles for success.

Fueling Success with 

Dedication and Innovation.

Our DNA

Our Commitment to the service and quality of each of our business partners.

Dedication

We propose ideas that allow our partners to improve the customer experience and increase the productivity of their operations.

Ingenious

We calibrate each decision, each process and each action to have exceptional results that always exceed expectations.

Methodology

Committed to addressing customer problems proactively and effectively resolving & maintaining high quality standards.

Purpose

one of our advisors

Vox Ventures: Bridging Success 

Globally

We are a leading Hybrid BPO and Contact Center Service 

company dedicated to helping businesses streamline their operations, enhance efficiency, and achieve their strategic goals.

What We Do

Contact Info:

Arrange a meeting with our experts at a time that suits you. Your questions, our solutions, your success.

Please select the day and time to be contacted.

Your Name*

Book 

Your Meeting

Contact Us

BPO veteran with 20+ years of experience, skilled in sales, operations, and innovative processes, transforming businesses worldwide.

Joe Shield

VP of Customer Development

Drives operational improvement, collaborates with stakeholders, and implements KPI-driven strategies for achieving objectives and results.

Jossephine Almeida

VP of Customer Experiencie

We adopt a holistic approach to development, emphasizing talent within our team and the wider community.

Our Visionary 

Team at Vox Ventures

Key People

Efficiently connect with prospects to expand your sales pipeline. We excel in call scripting, lead qualification, objection handling, and securing appointments.

Appointment Setting

From billing to data processing, we provide efficient support to enhance your business operations.

Backoffice

Proactively monitor e-commerce platforms for cart abandonments, swiftly reach out to customers through various channels, understand abandonment reasons, and offer incentives for cart recovery.

Cart Abandonment

Real-time customer support through chat channels, including product inquiries, issue resolution and customer assistance.

Chat

Comprehensive assistance with travel, appointments, and errands for a seamless and organized personal and business life.

Concierge

Comprehensive support encompassing customer interactions, assistance, information, orders, and issue resolution for an exceptional experiences.

Customer Care

Initial contact for end users, offering technical support, query resolution, and level 1 troubleshooting for routine issues.

Global Service Desk Tier 1

Technical troubleshooting and assistance for IOT devices, including connectivity, firmware, integration, and malfunction issue resolution via various channels.

IOT Support

Essential for customer retention and growth, engaging and satisfying both existing and potential customers effectively.

Loyalty Campaigns

Efficiently manage booking and reservation processes, including reservation handling, modifications, and precise scheduling accuracy.

Reservations

Automation technologies replicating human back-office tasks, from data extraction to form-filling and file handling.

Robotic Process Automation (RPA)

Outsource sales and customer service processes to boost efficiency, cut costs, and access expert agents and technology for improved customer experiences.

Sales & Service

Recover past due payments and re-engage inactive customers. Our approach prioritizes customer relationships and win-back strategies.

Soft Collections, Reactivation & Retention

Comprehensive Telemarketing Solutions - From lead generation to customer service support, our telemarketing services enhance your business operations.

Telemarketing

Admin moderators oversee and maintain online platform content, ensuring adherence to guidelines, safety, and positive user experiences.

Website Support-Admin

BPO Solutions

Contact Center Solutions

Explore our dynamic News section for updates, insights, and engaging articles covering the latest trends, innovations, and industry insights.

Stay Informed with Vox Ventures 

News

Certifications / Technology

With over 20 years in the contact center industry, Joe Shield's dynamic career path, from agent to senior leadership, showcases his exceptional skills in sales, support services, and innovative process development. His unique management style has been proven in the transition from brick-and-mortar to virtual contact centers worldwide.

Klever Vallejo brings over 25 years of experience in Contact Center and BPO technology across Ecuador, Brazil, Colombia, and Panama. He has led the implementation of contact centers and continues to drive technological advancements in the industry.

Klever Vallejo

VP of IT

As the VP of Customer Experience, Jossephine Almeida is tasked with assessing, monitoring, and enhancing our operational performance. This role involves collaborative work with stakeholders, external support teams, and business units to achieve objectives and key results (OKRs). It also encompasses project management through KPIs integrated into SOPs and risk mitigation strategies.

VP of Customer Experience

Andrés Perea holds a Master's Degree in Innovation and boasts 8+ years of project management experience across Latin American countries, including Colombia, Ecuador, El Salvador, Mexico, and Guatemala. His focus on process automation and optimization aims to enhance the user and customer experience. He is responsible for Vox Ventures' Value Added Center.

Andrés Perea

VP of Customer Innovation

Our 

Key 

Key Team Members

Team Members

With unemployment rates down to 5% in 2022, Ecuador offers a flourishing job market. Opportunities in construction, commerce, and hospitality sectors abound, making it an attractive destination for talent and business growth.

Employment

Ecuador's recent major infrastructure projects, including highways, airports, dams, and hospitals, provide a solid foundation for business. The nation enjoys stability in its electrical infrastructure, assuring a reliable environment for your operations.

Infrastructure Investment

Ecuador maintains one of Latin America's lowest inflation rates, approximately 4.5% in 2022. The government's proactive measures are geared toward further curbing inflation in 2023, ensuring a stable economic environment.

Low Inflation:

Ecuador achieved a remarkable reduction in poverty, from 27.7% in 2021 to 25% in 2022. The government's commitment to social programs and economic reforms aims to further decrease poverty in 2023.

Poverty Reduction:

Discover Ecuador's strategic advantages, from infrastructure investments to employment opportunities, poverty reduction, and low inflation, fostering business growth.

Ecuador: 

Ideal Business Location and More.

Locations

Stay informed with a blend of company updates, Ecuadorian news, and industry-relevant blogs in our comprehensive News section.

Explore 

News, Blogs, and Updates

Services

Comprehensive support encompassing customer interactions, assistance, information, orders, and issue resolution for an exceptional experience.

Sales & Services

The process of recovering past due payments and reactivating inactive or lapsed customers.<guidelines> Some key points about Soft Collections & Reactivation BPO:</guidelines>

At Vox Ventures, our commitment to delivering exceptional service is backed by cutting-edge technology. We proudly leverage Genesys PureCloud CX3, recognized as a leader in the Gartner quadrant. This platform ensures seamless omnichannel experiences for our users, consistently exceeding customer expectations in the services we provide.

Discover the power of Genesys PureCloud CX3, our Gartner-rated platform ensuring seamless omnichannel experiences for unparalleled customer satisfaction.

Leading Technology 

for Exceptional Service

Technology

At Vox Ventures, we offer a diverse range of services, spanning from subscription management to telemarketing, customer support, campaign management, Technology services and much more. With over 20 years of experience in the contact center industry, our team of professionals tirelessly works to streamline processes, boost efficiency, and help businesses achieve their strategic goals. Whatever your need, we are here to drive your success.

Unlocking Success 

Through Our Core Values

Vox Ventures is your gateway to a globalcommunity of individuals who are passionate about exploring different culturesand languages. Together we can connect with people from around the world andembark on an enriching exchange that will broaden your perspectives.

Discover the World, OneConversation at a Time

Immerse yourself in the beauty oflanguage learning by engaging in authentic conversations with native speakers.Our community provides a safe and supportive environment for you to practiceyour language skills while making meaningful connections with people fromdiverse backgrounds.

Learn Languages Naturally,Authentically

At Vox Ventures, we believe in the transformative power of cultural and language exchange. Through our platform, you can connect with individuals worldwide, embracing diverse cultures and languages. Immerse yourself in authentic conversations, supported by our inclusive community. Our flexible work environment, comprehensive benefits, and commitment to professional development make Vox Ventures an ideal place to grow personally and professionally. <guidelines>Join us in exploring the world, one conversation at a time.</guidelines>

Join our global community for cultural and language exchange, fostering connections that transcend borders and enrich personal growth.

Culture & Language Exchange

Ready to take the next step in your career journey? Fill out the form below to apply for the exciting job opportunities available at Vox Ventures. Join us today!