ServicesSales & ServicesOutsource sales and customer service processes to boost efficiency, cut costs, and access expert agents and technology for improved customer experiences.

Sales BPO refers to outsourcing sales processes like lead generation, sales calls, client acquisition, appointment setting. This can help companies scale sales operations quickly.

Service BPO involves outsourcing customer service processes like call centers, help desks, technical support etc. This provides access to multi skilled trained agents and the latest technologies.

Key benefits of sales & service BPO include cost savings, faster scaling, access to expertise/ technology, improved efficiency and customer experience.

Sales and service BPO are often core parts of a company's customer experience strategy. They allow focus on core competencies while leveraging partner strengths.

With technologies like AI and automation, sales and service BPO are evolving from basic offshore labor to sophisticated global delivery models.